Returns & Privacy Policy
1. Returns & Refunds Policy
At Veridian Health, we are committed to providing high-quality natural wellness products. Due to the medicinal and consumable nature of our products, strict hygiene and safety standards apply.
1.1 No Returns on Opened or Used Products
For health and safety reasons, we do not accept returns or exchanges on any products that have been: Opened Used Tampered with This policy ensures the integrity and safety of all products we supply to our customers.
1.2 Non-Returnable Items
All products sold by Veridian Health are considered non-returnable, including but not limited to: Supplements Herbal remedies Skincare products Consumable wellness goods
1.3 Damaged or Incorrect Items
We will gladly assist in the event that: You receive a damaged product, or You receive the incorrect item To qualify for a replacement: Notify us within 48 hours of delivery Provide clear photographic evidence of the issue Ensure the product remains unused and in original packaging Once verified, we will: Replace the product at no additional cost, or Provide a refund where applicable
1.4 Refunds (If Applicable)
Refunds are only issued in the following cases:
- Stock unavailability after purchase
- Verified damaged or defective items
- Incorrect items delivered
Approved refunds will be processed within 7–10 business days.
1.5 Contact for Returns Queries
For any returns-related queries, please contact:
Email: info@veridianhealth.co.za
WhatsApp/Phone: 079 050 1884
2. Privacy Policy
Veridian Health respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
2.1 Information We Collect
We may collect and process the following personal information:
- Full name
- Contact details (email address, phone number)
- Delivery address
- Billing information
- Purchase history
- IP address and browsing behaviour (via cookies)
2.2 How We Use Your Information
Your personal information is used to:
- Process and fulfill orders
- Communicate order updates
- Provide customer support
- Improve our website and services
- Send marketing communications (only with your consent)
2.3 Lawful Basis for Processing
We process your personal information:
- With your consent
- To fulfill a contractual obligation
- To comply with legal and regulatory requirements
2.4 Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Payment gateways
- Courier and delivery partners
- IT and website service providers
- All third parties are required to safeguard your information.
2.5 Data Security
We take reasonable technical and organizational measures to protect your personal information from:
- Loss
- Unauthorized access
- Misuse
However, no online platform can guarantee absolute security.
2.6 Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance user experience
- Analyze website traffic
- Personalize content You may disable cookies in your browser settings.
2.7 Your Rights (Under POPIA)
You have the right to:
- Access your personal information
- Correct or update your data
- Request deletion of your data
- Object to processing for marketing purposes
- Withdraw consent at any time
To exercise these rights, please contact us.
2.8 Retention of Information
We retain your personal information only as long as necessary for:
- Order fulfillment
- Legal and tax obligations
- Business operations
2.9 Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
2.10 Changes to This Policy
We reserve the right to update this policy at any time. Updates will be posted on this page.
2.11 Contact Information
For privacy-related queries or concerns, please contact:
Email: info@veridianhealth.co.za
WhatsApp/Phone: 079 050 1884
3. Disclaimer
The products sold by Veridian Health are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any new health product.